It's recommended that you replace the Upper Control Arms and install a Differential Drop kit for lifts 2.5″ and taller.


Yes. If you return a product due to no fault of RSG OFF-ROAD, you will pay the return freight to us or our supplier. In addition, the original outgoing freight shipping cost to you will be non-refundable. If the item had FREE SHIPPING, please understand that RSG OFF-ROAD did pay to ship it to you, therefore, you will not be refunded for the original actual outgoing freight charge for that item. In this instance, you would be refunded the original cost minus the outgoing freight/shipping cost.
Certain parts are not returnable, including but not limited to wheels and tires that have been mounted and/or installed, electrical items and closeouts.  
Reimbursement eligibility for returns is as follows:
Within 30 days of invoice date: full refund, less any shipping and restocking fees
After 30 days of invoice date: store credit only, less any shipping and restocking fees
After 90 days of invoice date: no refunds or returns after 90 days 

Return Policy

For all returns, please email websales@rsgoffroad.com. Provide a specific reason for your return and request a Return Goods Authorization (RGA) number.
When packaging your parts for return shipping, write the RGA number on the outside packaging in large, easily visible letters, and include a copy of the original invoice you received via email in the package.
We strongly recommend packing any parts with fragile components with sufficient padding. Note that we are not responsible for products being returned to us that are damaged mid-shipment.  

What happens if my item is on backorder?

Should an item be back-ordered for more than 3 days we will contact you. We will do everything possible to get your order shipped out as soon as possible. We will ship the back-ordered item(s) out to you as we receive them or they become in-stock from a distributor. Advance payment is required in order to place the order with our supplier/distributor and to reserve your item once the backorder status changes (The item comes back into stock.)

What do I do if I have a problem with my order once I receive it?

Important: If you have not already, do not open or install the part.
Send us an email at websales@rsgoffroad.com stating the issue (Item Damaged during shipment, wrong parts sent, etc.) and include pictures or video of the issue. We will work with you to get the issue resolved in accordance with our return policy. Once the part has been installed, we will not be able to replace the part.

What are your Store Hours?

We’re typically available 9 am-5 pm (Mountain Standard Time) Monday through Friday. It is possible that we may be closed or out of the office, during our normal business hours. For the quickest response please email us at websales@rsgoffroad.com

When will my credit card be charged?

Your credit card will be charged at the time of placing the order. The policy is the same for ALL orders including back-ordered and special orders.

Why was my credit card charged before the item has shipped?

In order to reserve the item(s) you have purchased, we must receive payment at the time of purchase. This is an industry-standard and is practiced amongst some of the largest online retailers such as Amazon and eBay.

How soon will my order ship?

Orders are typically processed the same day or the following business day depending on the time of the order and our order volume. Once an order is processed, items in stock will usually ship out within 2-4 business days. Sometimes an item may have to be special ordered and depending upon the part this can take from 5-90 days. Many large or heavy items (i.e. wheels, suspension, roof racks, bumpers, etc.) may be shipped directly from the supplier and may have a longer wait time. Please contact us ahead of time if your order is time-sensitive.
If you have not heard from us, please check your email’s spam or junk folders, also look for an email from UPS and then email your inquiry to: websales@rsgoffroad.com  

Where is the rest of my order?

Since we source our parts from a wide range of warehouses across the country, it is likely that the parts that you order will arrive individually. We make every effort to consolidate shipments when possible.
If you have not heard from us, please check your email’s spam or junk email folders for emails from UPS and then email your inquiry to:  websales@rsgoffroad.com

Why haven’t I been contacted? I placed my order X days ago and haven’t seen an update.

Our policy is to inform customers of updates as we receive them (Tracking numbers, shipment notifications, etc.) If an item is back-ordered for more than 3 days we will contact you. If you have concerns at any time please don’t hesitate to contact us at  websales@rsgoffroad.com

Do you send out tracking numbers for every order?

We try our best to provide tracking for each order. We source orders from warehouses all over the country, and at times we are not provided with a tracking number upfront. That being said we are typically able to get one when requested. If you have not received your item and have not received a tracking number please contact us at  websales@rsgoffroad.com  and we will research the issue from our end.


Occasionally prices do change without notice, or we could have made a typographical error in the price or the description of the part. We reserve the right to cancel or refund orders in which a pricing or shipping error occurred. While RSG OFF-ROAD and our affiliates do our best to ensure that the information viewed on our website is as accurate and error-free as possible, mistakes do occur, we are human!. We do not warrant that product description and all other content of this website to be entirely accurate, complete, reliable, current or error-free.
Additionally, barring any pricing inaccuracies, items in your shopping cart should always reflect the most recent price, as is also displayed on the item's product detail page. Please note that this price may differ from the price shown for the item when you first place it in your cart.  
What is your credit card policy?

We accept Visa, MasterCard, American Express, Discover and Paypal as forms of payment. Each credit card company has established policies and procedures that we as a Merchant (seller) must adhere to. There are responsibilities that you as the “buyer” must adhere to which could include proof that you are in fact “the cardholder” by means of reasonable identification (business or other listed telephone number with the credit card company database that we can verify).
We do not store any credit card information on file, nor do we have the means to charge your credit card after an order is placed. If any changes must be made to an order, we will have to re-process your purchase.
If you have a question about whether any of our verification policies are not in line with their organizational policies, please contact American Express at 1-(800) 528-5200, Discover at 1-(800) 347-2000, VISA at 1-(800) 228-1122 or MasterCard at 1-(800) 826-2181.
We work hard to prevent fraud, so if you have received an email from us stating that you have placed an order at RSG OFF-ROAD and you, in fact, have not, please contact us immediately at websales@rsgoffroad.com
Fraud Statement- Due to the high level of fraudulent activity regarding online/internet purchases, we must adhere to the policies of the issuing credit card company.
Enforcement – We work with all law enforcement agencies (domestic and international) to validate or help in preventing FRAUDULENT use of credit cards! All Fraudulent Transactions will be prosecuted to the full extent of the law.

Thank you for choosing RSG OFF-ROAD!!